At Al-Shifa & Al-Dawaa Pharmacy, your satisfaction and health are our top priorities. We believe that the ideal shopping experience doesn't end with receiving the order, but continues to ensure you get the right product with superior quality. Therefore, we have formulated a flexible and clear policy to organize return and exchange processes to guarantee your rights according to professional standards.
We accept return or exchange requests according to the following guidelines:
You can submit a return or exchange request within 30 days from the date of receiving the product.
The product must be in its original condition as received, unused, with all its accessories and original packaging (outer carton and protective wrap).
For public health reasons, products that have been opened or used are excluded from return or exchange, except in the case of a clear manufacturing defect.
The customer bears the cost of shipping and delivery fees if the return is due to personal preference, while Al-Shifa & Al-Dawaa Pharmacy bears all costs in the event of a product defect or an error in order fulfillment.
To ensure the speedy processing of your request, please follow these steps:
Contact the Customer Care team via the available communication channels (WhatsApp or email).
Provide us with the order number and a clear photo of the product to be returned or exchanged, along with an explanation of the reason.
Once the request is received and the product is inspected by our specialized team, you will be notified of the request's acceptance and the start of the refund procedures or the shipping of the replacement product.
We are here to serve you, and we are always happy to provide the necessary support to ensure you have the best therapeutic and aesthetic experience.
